Retail Hell

Retail sales is America's largest employment sector. graphicola/Getty Images

Episode sources:

"A History of the Department Store." BBC.

Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890-1940. Susan Porter Benson. University of Illinois Press.

"How Britain's first shopgirls brightened the retail industry." Daily Express.

"Making Retail Jobs Good Jobs For Women." Demos.

"Retail Workers." Encyclopedia of Chicago.

Service and Style: How the American Department Store Fashioned the Middle Class. Jan Whitaker. Macmillan. 2007.

"Shopgirls: The True Story of Life Behind the Counter Review." The Guardian.

"Shopgirls: The True Story of Life Behind the Counter." BBC.

"Shopping While Black: America's Retailers Know They Have a Racial Profiling Problem. Now What?" International Business Times.

"The Retail Race Divide: How the Retail Industry Is Perpetuating Racial Inequality in the 21st Century." Demos. 2015.